Massive Brakes - Stay Away!

[parkerbink]

I purchased two kits from him and delays between responses were never an issue. The first kit I purchased was missing a few bolts, emailed him on Monday, had them on Friday.

Ok BUT DONNIE WAS A GOOD BOWLER!!!!!!!!!!

[Fidhle007]

I never said both rotors are warped. You replace rotors in pairs to prevent potential issues.

Also, libel is the act of stating something as fact that is untrue and I have done nothing of the sort. My company installed brand new parts on a customers car and they failed within days, it is now our responsibility to make it right for the customer.

[ortholithiation]

Staying out of this, but you can't resell used parts and be covered by a warrantee.

Both rotors having a problem is a strong indication of misuse not defect.

[z31maniac]

3) don't buy from Massive unless you don't want to have massive delays between responses.

I purchased two kits from him and delays between responses were never an issue. The first kit I purchased was missing a few bolts, emailed him on Monday, had them on Friday.

[Imagine_M]

^LMFAO spot on!

[kishg]

What I got from the communication train was that all was fine when you installed the brakes, the customer went out and did some stupid shit that left a deposit/warped, etc. Fuck maybe he went and drove the fuck out of the car and came home and washed it?

Then days later he comes back with a problem, that HE created, and you expect Lee to pick up the tab for something the CUSTOMER should be paying for.

same impression i got. i know which company in this thread i'd avoid in future.

[z31maniac]

I think the communication train Lee posted is pretty clear: customer of my company has brakes installed, is unhappy, company owner verifies issue, I contact Lee (and rather nicely I might add) asking for help and get "Ball joints? Alignment?" A simple "I can't afford to send you free rotors, how about some at cost so you can install them and send me back the old ones for analysis?" would have been perfectly adequate. But no, Lee has never had an issue so why should he start now?

What I got from the communication train was that all was fine when you installed the brakes, the customer went out and did some stupid shit that left a deposit/warped, etc. Fuck maybe he went and drove the fuck out of the car and came home and washed it?

Then days later he comes back with a problem, that HE created, and you expect Lee to pick up the tab for something the CUSTOMER should be paying for.

[Imagine_M]

LMFAO so this is all just assumption then...

[Fidhle007]

I haven't driven the car on stock brakes yet, I will report back as soon as I get a chance to.

[Fidhle007]

Also, can we just be clear that at this point I am a liaison between my company and Lee. I sold the kit, my company installed it, my customer is requesting that company uninstall it now and I'm stuck in the middle. I asked Lee for HELP in my first message and I got two responses with nothing helpful in them. Now, I'm out a LOT of money and have an entire company on my back and Lee has nothing to offer except some some attitude.

[Fidhle007]

either way, track car used harder, street car used more often. Lee could probably comment better. I keep a rebuild kit in my spares at the track, otherwise I do it every season needed or not

Bingo, this could have a been a cheap for me and free for Lee option. All he had to do was lie to me and tell me the calipers need to be rebuilt after x miles and that I should do that.

Then, when that failed to fix the issue we could have started back at square one and I would have been out $18, not $800 and several hours of shop time.

If you guys want to come here and drive the car, I'll make arrangements to have it at the shop.

[Philo]

Seems reasonable but it's also fun to judge based on innuendo and speculation :P

Forget it, Donny, you're out of your element!

[Fidhle007]

The kit was tracked once under my ownership and performed flawlessly until the end of the day when things got too hot for the one-piece rotors. Once everything cooled down it was back to normal. This was my motivation for buying two-piece rotors in the first place.

So why then, when a kit performs flawlessly under my ownership should I suspect anything else but the brand new parts that have been replaced before reinstallation? Everything else on the front end of the car was new so it certainly wasn't a suspension issue.

I think the communication train Lee posted is pretty clear: customer of my company has brakes installed, is unhappy, company owner verifies issue, I contact Lee (and rather nicely I might add) asking for help and get "Ball joints? Alignment?" A simple "I can't afford to send you free rotors, how about some at cost so you can install them and send me back the old ones for analysis?" would have been perfectly adequate. But no, Lee has never had an issue so why should he start now?

You can see exactly how I'm attempting to communicate with Lee in my first message, as a friend and colleague, not as a pissed off customer. His responses were condescending and unhelpful. I specifically asked for suggestions OTHER then replacement because I know Lee runs a small potatoes show and doesn't want to ship out free shit. But no, I get two condescending responses and then nothing. Where he stopped pasting is where he stopped responding. Not fucking cool, man.

[Philo]

I would like to see pictures of the rotors with a caliper on them. It's not hard to do, it would answer a bunch of questions, and it would provide something solid and definite.

All in favor?

[briansjacobs]

either way, track car used harder, street car used more often. Lee could probably comment better. I keep a rebuild kit in my spares at the track, otherwise I do it every season needed or not