KO Performance

[Erick]

It's 2am and I just got home from work->shop->home. I've been training a new guy all week (David), fighting a $5000 chargeback from someone's scam attempt to score a free supercharger kit on our account, and I'm also trying to prepare my beat to sh*t track car for a 3000 mile trip this weekend.

Sorry man, we've been really busy. I still have your e-mail there, along with 30 other RFQs.

Now for some sleep. Tomorrow I go to the parts store and then to work again. I'll try to get your inquiry replied then. That's my personal bad on this one.

- Erick

[sennasixty8]

hrmmmmm....

I've been waiting for 6 days for a reply from them about MBZ parts for the family car.

My last purchase in Feb was all e30 stuff, and was shipped relatively quick, approx 10-12days for the order to completely arrive.

What gives, Erich? :roll:

[buzdof]

Well, in a case like this, why don't you just pick up the phone and call them? I know e-mail is convenient, but there isn't a substitute for a one on one conversation. I am sure they will make it right.

I can't because of my work schedule and at work I'm nowhere near a phone and I don't get cell reception either. I would love to call them though...

[Eric Giles]

Well, in a case like this, why don't you just pick up the phone and call them? I know e-mail is convenient, but there isn't a substitute for a one on one conversation. I am sure they will make it right.

[buzdof]

nothing to see here...

[Eric Giles]

I honestly didn't know anything about KO Performance until about a month ago when I saw them mentioned here on the board. Since I was looking for a replacement brake package for my E30 M3, I checked their prices and was amazed at how good they were. That order was delayed due to some items not in stock, but since I wasn't in a hurry for them it was fine. I did call about the delay and spoke to Erick who fully explained what had happened.

Me and a buddy of mine are now in the process of rebuilding a couple of E30's we picked up for real cheap. When deciding on the parts to order, I once again found KO had some of the best prices available. We needed these parts in a hurry, so we called KO and got Sherwin on the phone. Twice we placed orders with Sherwin and kept him on the phone for at least 30-45 minutes each time (hey, we had some big parts orders!) and each time he was very helpful and patient with us. On top of that, he understood we needed the parts quickly and made us a great price on the parts and threw in 2 day shipping for free.

Needless to say I have found where I will be ordering most of my parts from now on!

[atomic]

Awesome !!

I placed a rather large special order with Erick for e30 M3 5 lug parts and am very pleased with the service he and KO performance have given to me. It did take a little longer than expected but most of the parts had to come from Germany, which is totally understandable and expected. Erick and KO had, BY FAR, the best prices on these parts from all the quotes I had gotten on the list I needed. :p

I am very pleased with my experience with them, that I have already placed another special order through them. Can't wait to get those parts as well... :p


HIGHLY RECOMMENDED !!


:up: :up: :up: :up: :up:

[chrisesteschiro]

I have placed two orders with KO and I wasn't pleased at all. It took almost a month to recieve one order, and 2 weeks just to ship one part. During this time they didn't send me any update on my orders. I had to call and find out what the hell was going on. The customer service was good with Erik, But everything else was bad. Overall I was disappointed with the company. After reading all of the positive feedback I expected more from them. I wish that they would have sent me emails to keep me update on my orders and would have maybe upgraded me to express shipping or something to copensate.

Matt
EDIT: KO responded to me with an email notifying me that my second order was overnight shipping which made me very happy. They also told me that many of the parts from my first order had to come from BMW in Germany which I can understand, and that they are getting backed up on orders from the gaining popularity. I'm glad that they explained to me what happened. After all that has happened, I would buy from them again. They know e30's.

Same boat here. My brother-in-law placed an order of just one part, then waited 3 weeks, didn't here anything then he emailed them and they expressed shipped it to him. I gave them the benefit of the doubt. I ordered on March 8th.




< 1 > UUC-BMW-REDLNMT90 2 $10.95 Redline MT-90 $21.90
< 2 > 11131273093-36 2 $1.54 Engine Oil Drain Plug 12 X 1.5 mm. This part is manufactured by: FEBI. Applications: X5 3.0 SAV. See below for more applications! $3.08
< 3 > 11531287651-101 1 $9.03 Water Hose Water Pump to Thermostat Housing. This part is manufactured by: ELAPLAST. Applications: 325, e, es E30 325i, is E30 325iC, iX E30. See below for more applications! $9.03
< 4 > 11531718980-101 1 $7.65 Radiator Hose Lower. This part is manufactured by: ELAPLAST. Applications: 325 from 09/87 E30 325i, is from 09/87 E30 325iX, iC form 09/87 E30. See below for more applications! $7.65
< 5 > 11531722218-101 1 $9.21 Radiator Hose Upper. This part is manufactured by: ELAPLAST. Applications: 325 from 09/87 E30 325i, is from 09/87 E30 325iX, iC from 09/87 E30. See below for more applications! $9.21
< 6 > 12317677914-9 1 $3.81 Adjusting Nut Toothed Nut for Adjusting Alternator Belt, Power Steering Belt and A/C Belt. This part is manufactured by: GENUINE BMW. Applications: 318i,is,iC M4 2 E36. See below for more application $3.81
< 7 > 07119932095-9 1 $0.03 Aluminum Washer (Wave Washer). This part is manufactured by: GENUINE BMW. Applications: 528i E39. See below for more applications! $0.03
< 8 > 11531275881-9 1 $2.76 Bleeder Screw in Thermostat Housing. This part is manufactured by: GENUINE BMW. Applications: 325, e, es E30 325i, is E30 325iC, iX E30. See below for more applications! $2.76
< 9 > 07119963151-131 4 $0.28 Copper Washer (12 X 17 X 1.5 mm) Oil Pan Drain Plug. This part is manufactured by: FISCHER & PLATH. Applications: 328i,is,iC E36. See below for more applications!


Then I emailed them March 29th asking what the status of my order is. I told him I am waiting on these parts to get my car going and I ordered a larger order of parts from fap99 and pelican at the same time and there's came in within a week.

He emailed me back and said we are busy and doing the best we can then doesnt say we will ship express or anything, here is the quote from his email " I completely understand what it is to be waiting on parts to get going and even I am having to wait on parts for my own race car. (I missed an event this past weekend due to a motor not being in the car, so I'm not the happiest one either)"

This really made me mad. I couldn't give a crap about his racecar, this is the car that gets me from point A to B. I eventually got my parts on April 9th, and they still left parts out. I emailed them about why was I misssing parts that I ordered and they said they were behind and will ship the other parts later! I eventually got the other parts and will never order from them again.

Sorry about my long post.

[BrewCity11]

Erick and the team do it again. In a jam over the weekend, email/pm and taken care of first thing in the morning.

Selling mods is nice, but going out of your way to get peoples rides back on the road is priceless...

Thanks
ZM

Damn right, KO was on it. Thanks for the fast shipping guys. Should be up and running tomorrow.

:bow:

[red]

Placed an order about 2 weeks ago over the phone with Sherwin, and everything was set I was very pleased with the service. I was disappointed with how long it took to ship though, but I do understand the warehouse was backed up or flooded with orders and I wasn't in any rush to install these suspension parts.

It was funny that Sherwin sent me an e-mail with my tracking info the same time the guys tried to deliver. I ended up going to the shipping company warehouse and there were some cute girls working.

So all in all everything worked out haha.

[ZM Blue Devil]

Erick and the team do it again. In a jam over the weekend, email/pm and taken care of first thing in the morning.

Selling mods is nice, but going out of your way to get peoples rides back on the road is priceless...

Thanks
ZM

[z31maniac]

I sent it from my work computer so I'm not sure it is still in Lotus Notes.

No biggie now, since I bought your wheels, I've got to wait a little bit before I can do all the suspension consumables.

[Erick]

Weird, I was catching up with e-mails all day today and I never saw that. I'm caught up almost all the way through March.

Re-forward a copy of the original e-mail with an Attn: Erick and I'll look into it.

[z31maniac]

Shot KO an email to price some parts, approx 3 weeks ago, never got a response.

[neighborhood]

The Communication that KO has between clients and them will bring me back to them the next time I need to place an order.