It’s been nearly 8 months since I ordered seat cover replacements from Auto Custom Leathers in Ludlow MA, and I’ve come to the realization that I may never actually get what I paid for. Each update email reads something like “I’ll get these shipped in the next week along with a tracking number,” which sounds fantastic...until a month or more passes and I ask again, only to receive a similar reply. This back and forth has been going on since January and I’ve had it. I’ve been nothing but nice to Jerry but he just keeps lying to me.
What options do I have available to deal with something like this? Do I have a leg to stand on in small claims court? I’m from Illinois if that is relevant to court proceedings.
EDIT:
Update on the situation. Turns out I won’t be needing an attorney or a refund. I spoke with Jerry on the phone today and it turns out he recently suffered a personal loss that affected his business directly. As a result the shop was down about 40 orders. So to anyone who is interested in his work or in placing an order, I believe from speaking with him that it’s something that is temporary and he should be fulfilling orders in a normal timeframe here in several weeks to a couple of months
What options do I have available to deal with something like this? Do I have a leg to stand on in small claims court? I’m from Illinois if that is relevant to court proceedings.
EDIT:
Update on the situation. Turns out I won’t be needing an attorney or a refund. I spoke with Jerry on the phone today and it turns out he recently suffered a personal loss that affected his business directly. As a result the shop was down about 40 orders. So to anyone who is interested in his work or in placing an order, I believe from speaking with him that it’s something that is temporary and he should be fulfilling orders in a normal timeframe here in several weeks to a couple of months
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