rack doctor ?

[ghostbear777]

seriously this guy needs to be criminally charged. he screwed me years ago and i didnt go after him but i knew i wasnt the only one.

mods please dont delete the above post. this individual has committed serious crimes and need to face justice. mail fraud isnt a joke and neither is grand larceny. this guy is a criminal who is continuing to deceive people in the bmw community.

this guy still has my money and my rack, unfortunately m3forums is down now, but there was a public discussion showing his behavior and this late night insane phone call to me. and the fact his rack leaked out of the box.

[rackdrburner]

Just wanted to share my findings on the guy.

He has started other business, called "doctor hook" and "hook doctor" and he also hasn't dissolved the rack doctor business. The business itself is registered to
Richard (He's a Dick, go figure) Francis Swenson
32 Turtledove Circle
Hemingway, South Carolina, USA 29544.

From what I understand, he may have another building, with the other businesses.
568 N Main St.
Hemingway, South Carolina, USA 29554.

Here's his linkedin

https://www.linkedin.com/in/richard-swenson-a8493a230

facebook

https://www.facebook.com/richard.swenson.585

His birthday appears to be June 12th, 1969. He's originally from Long Island, (I think Holbrook), NY. He has two kids, Cassie (Cassandra) and Connor.

His phone numbers listed(haven't tried any besides the old Rack Dr # +1 (843) 933-4045)
Cell:
843-344-7494 - this should be his cell
843-364-1556
843-325-9283
843-344-7495
843-722-6913
843-933-4035
Home(landline?):
843-558-1743 - this should be his home
843-558-1327
843-558-2541
770-499-0618
770-772-6913
320-759-1464
843-933-4045(VOIP)
Other:
843-558-5223

He seems to have been related to Marie Marlow Swenson(https://www.facebook.com/marie.m.swenson/), which I think is/was his wife. They split at some point, I think. He's apparently dating someone else called Lisa Bell(https://www.facebook.com/lisa.bell.92167789). They might've already broken up, no surprise, he's probably a bit of an asshole.

Marie Marlow Swenson also goes by Rose Marie Yarbrough, born October 4th, 1956.
Her phone numbers listed are, and excluding those above
Cell:
843-340-7702 - this should be her cell
910-384-3421
Home:
910-948-4634
843-558-5699
561-364-7213
704-660-6942


Lisa D Bell, born May 25th, 1958.
Her phone numbers listed are
Cell:
843-997-6412 - this should be her cell
803-651-9051
843-446-7146
Home:
843-651-9051

[ghostbear777]

this needs law people there are threads on several forums with money not refunded..... people need to team up to get this assholel

[82eye]

Boy am I glad I stumbled upon this thread, I was recommended rack doctor by my girlfriends dad yesterday…. Definitely won’t be going that route.

It was so easy to source racks 10 years ago. I have no idea what I’m going to do now.

yeah he is completely out of business. the website exists only to rip folk off now. he screwed me over for $1400 cdn. stay as far away as possible. i should probably get a thread going in the feedback section.

have a look at the AAE racks, they are brand new aftermarket built for our cars. available at turner and a few other places. shop around. i'm doing the z3 upgrade with an equivalent AAE rack.

[E30Kills]

Boy am I glad I stumbled upon this thread, I was recommended rack doctor by my girlfriends dad yesterday…. Definitely won’t be going that route.

It was so easy to source racks 10 years ago. I have no idea what I’m going to do now.

[peytonracer4]

Could be worth suing them at this point. File a small claims court suit.

[82eye]

so a quick update....

rack doctor is fubar. they didn't even try to fulfil my order. the bbb has dropped their accreditation and can't respond or help to any more complaints about them. they took me for $1400 cdn. gonna make it my life mission to harass them online now.

[82eye]

i'm pretty much on the hook as i have no way to source other than import. holding off til after christmas then i'll try contact again.

[PEZ2]

This is really to bad this is still an issue for you guys. I would have ordered a ZHP gold tag from this guy in April, but my junkyard junkie brother convinced me to my “pull my own” regretted that decision for months until I found what I was looking for. Now considering your dilemma I should thank him….but I won’t. Ended up with several good choices and put a standard e46 330i purple tag in Hope you get your money back soon. Below is a gold tag, bagged up for storage.

[decay]

yeah, you got buttraped there. sorry that happened to you, man, that's bullshit.

i'll echo someone else's advice to check http://car-part.com/ because i found this looking for a rack for my own Z3:

Power Rack and Pinion, 2.5L-0MI price: $200 stock number: BM00808

D & W Used Cars and Salvage USA-OK(Ada) Request_Quote 580-759-2306 / 800-776-2306

they say it's a fresh rebuild with no miles on it, but absolutely request pictures so you don't have to deal with this again. you've already done the tie rods so just check the alignment once more. i recommend zero toe but not everyone here will agree *smirk*

if that works out, at least you got some of your money back.

[TakiM3]

I got my refund from PayPal after filing a dispute and escalating it. F this clown. Done with this saga at least

[moatilliatta]

I did finally get my refund.

But my rack has play "Because I changed my tie rods"

And wasn't to happy a lot of grit and dirt was painted over with reman sauce.

And quite annoyed I didn't get my rack lines back.. Worth more than the core...

[TakiM3]

My timeline is as follows:



9/12/2022: Placed order for rebuilt E30 steering rack; submitted payment for $340.95 via PayPal

9/29/2022: Called Rack Doctor to get the scoop on the progress: "we're a bit behind, it should go out in the next week"

10/15/2022: Called them again (several times before phone was picked up): "your's is up next, sorry about the delay"

11/2/2022: Called to just cancel the order and get a refund, 5 calls placed throughout the day, no answer or ability to leave a message

11/3/2022: Called 4 times, Rich answers on the 4th time: "So sorry, we will get the refund started"

11/15/2022: Called again and demanded a refund immediately in the next 2 days and an email confirmation: "We will get that to you by Friday"

11/18/2022: Still no refund. Called 5 times, no answer. Started the complaint process on PayPal




Unbelievable that someone can run any sort of business this way, completely unacceptable

[TakiM3]

So what the hell do we do? Is there any recourse or do we let these f*cking crooks take us like this? I'm so pissed off right now (clearly)

[82eye]

i'm in for over a grand cdn. right when i can't afford to lose it on the build. i'm pretty much skewered if i have to write it off. sinks any hope of doing the upgrade. i'm so fucking glad i didn't do the steering knuckle mod while i waited.