Top end performance customer story

[george graves]

No response from top end, my bank can't refund me.

The end.

Putting this here for the googles to index - feel free to quote this post if you would like.

Steve Nelson
President TEP Inc. dba
Top-End Performance
http://www.topendperformance.com
7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

Top-End Performance, topend performance, topendperformance

[StereoInstaller1]

Sounds like time for shorter rods, or less crank throw.

That sucks.

Good luck finding a solution!

Luke

[chris_rai]

No response from top end, my bank can't refund me.

The end.

[chris_rai]

can you still see the "machine to" groove on the deck of the block? Make sure you are armed with a picture of that too. That'll probably be the first thing out their mouth, "how much was machined off the block?" or "What is your total deck height?" Be sure to have the deck height measurement when they respond....

sure we can see the " machine to " groove on the deck of the block. the deck has been shaved 0.1mm by my machinist.

I will post pictures tomorrow

[Mike]

can you still see the "machine to" groove on the deck of the block? Make sure you are armed with a picture of that too. That'll probably be the first thing out their mouth, "how much was machined off the block?" or "What is your total deck height?" Be sure to have the deck height measurement when they respond....

[thebutcher37]

Good Luck

I applaud you for how calm and professionally you are presenting this. Hope this thread makes the noise it needs so you get this resolved.

What he said.

Sorry to hear this, I own a Mitsubishi Starion/Conquest and I was amazed when i found out TEP, was located somewhat near me. I visited the store location before i thought to purchase anything for my car, and i honestly didn't feel very welcomed while there.

Although this is the only Personal Experience I have with them, I never felt right doing business with them.

I heard from a few previous Star-quest customers that they didn't do quality work and had Bad customer relations.

When I got my E30, I thought about doing business, but, What made them LOSE me as a potential Customer 2-5 years ago, was WORD of MOUTH!

Hopefully they will get the point of you showing them this thread.

[KirkerBezerker]

I applaud you for how calm and professionally you are presenting this. Hope this thread makes the noise it needs so you get this resolved.

[Pussy30]

That is a fortune to spend on 6 paperweights.

I smiled.

[Wh33lhop]

Wow, that blows. Good luck resolving all of this--you have been more than reasonable and calm through the whole thing, hopefully it pays off. That is a fortune to spend on 6 paperweights.

[george graves]

I applaud you for how calm and professionally you are presenting this. Hope this thread makes the noise it needs so you get this resolved.

[HarryPotter]

Pretty shitty dude, hopefully you can get your money back.

[chris_rai]

Hi there

I will explain here my problem with Top End Performance, trying to resolve it :

I’v ordered custom pistons for my BMW E30 m20b25 engine, for a stroker application :

- 135 mm stock rod lenght
- 85 mm bore ( + 1 mm )
- 89.6 mm stroke ( 3.1l stroker )
- short skirts

The order was placed and payed on the 2010 October 07 :

1203.40 USD

From: topend@earthlink.net
To: chris_rai@hotmail.fr
Subject: RE: Bmw M20b25 stroker piston from france
Date: Thu, 7 Oct 2010 11:27:11 -0700
Hi Chris,
No problem…I know exactly how to make these for you…You will be very pleased….

Payment received…

Thanks

Steve Nelson
President TEP Inc. dba
Top-End Performance

http://www.topendperformance.com

7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

OK, pistons finnaly arrived on the 2010 november 10.

1st test fit on 2011 january



the piston protudes too much, by at leat 1.8mm ( the gauge is 1mm ).


- first mail to topend@racetep.com on january 11 2011 : no response
- 2nd mail to topend@racetep.com on january 16 2011 : no response
- 3rd mail to topend@racetep.com on january 21 2011 : no response


next i'v finnaly phoned them, from france, with my frenglish speaking, Steve nelson was very busy, working on a big racing engine project... no way so talk to him directly... they will contact me for news...

Next i'v phoned another three times, finnally sending them the picture. They asked for the 6 digit numbers writted on the pistons, but unfortunatly there is no numbers on my pistons..

From: Chris rai [mailto:chris_rai@hotmail.fr]
Sent: Tuesday, January 25, 2011 12:46 PM
To: topend
Subject: Raineri c - picture of piston

hello

there is no numbers on the bottom, nothing but only 955m JE. this is the very short skirt design ( fsr gorging )

see the picture of the piston protuding the deck

From: topend@earthlink.net
To: chris_rai@hotmail.fr
Subject: RE: Raineri c - picture of piston
Date: Tue, 25 Jan 2011 12:55:32 -0800
We received the mail and will be checking on the order and specs…

It will take 1-2 days to get all the info and get you a reply.

De : Chris rai (chris_rai@hotmail.fr)
Envoyé : jeu. 27/01/11 12:55
À : topend@racetep.com
Hello

i'm waiting for news about my piston.

thank you

Date: Tue, 1 Feb 2011 11:28:07 -0800
From: tepomar@earthlink.net
To: chris_rai@hotmail.fr
Subject: Re: Raineri christophe from france - wrongs pistons

Steve is working on this for you with JE. Steve will contact you as soon as he hears back from JE.

Thank You

i'v mailed them for news

- on 02/06/2011 : no response
- on 02/12/2011 : no response


Today, i'm wainting for a response, here. I will send the topic adress to top end performance.

De : Chris rai (chris_rai@hotmail.fr)
Envoyé : dim. 13/02/11 10:10
À : topend@racetep.com; topend (topend@earthlink.net); tepomar@earthlink.net


To Steve nelson, or top end performance staff

please visit here :

http://r3vlimited.com/board/showthread.php?p=2394990#post2394990

thank you

I'll give them one week to find an answer or i'll send back the pistons, contact paypal and my credit card company to get my money back, because i'v payed 1200$ for something i can't use, with no answer from the seller, not even apologies

sad