Top end performance customer story

[KirkerBezerker]

I just talked to Steve Nelson on the phone. Great guy and willing to bend over backwards for his customers. Chris you are misrepresenting your side of the story to say the least.

[chris_rai]

Hi jean, you mean i can try to employ a lawyer in the us from france ?

[Jean]

For the Lawyer type, would sending a certified letter do anything ?

OP - I am willing to do that on your behalf, since you are all the way across the world.

[xwill112x]

pretty sad when people these days are so shitty, they can't even hold a good transaction thru their own public buisness.

[z31maniac]

Steve Nelson
President TEP Inc. dba
Top-End Performance

http://www.topendperformance.com

7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

Top-End Performance, topend performance, topendperformance, top end performance

review reviews customer service

[Miasma]

Steve Nelson
President TEP Inc. dba
Top-End Performance

http://www.topendperformance.com

7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

Top-End Performance, topend performance, topendperformance, top end performance

review reviews customer service

[benz-tech]

I have had both decent and bad, well mostly bad dealings w/ TEP. They gladly took payment for a set of LCA bushings for my 510 but after the vendor failed to produce them, it took months, and I mean months of me calling and finally forcing them to refund my money. I hope the OP gets his back.

[TexasTerp]

no response, even from JE pistons

Unfortunately, it's not JE problem and I doubt you will hear from them. it may ultimately be their product, but you didn't purchase directly from them so you're gonna have to deal with Top End Performance.

Top End Performance needs to get it's act together and refund your money or replace the pistons, their lack of response and action is pathetic and nothing more than shoddy business.

[chris_rai]

no response, even from JE pistons

[chris_rai]

email sent to JE pistons

Hello



I'm Raineri Christophe from france, i'v ordered JE pistons online, from Top end Performance ( 7452 Varna Ave. North Hollywood CA 91605 )



order date : 2010 october - seller : steve nelson



piston pictures : http://img97.imageshack.us/img97/8692/dscf0941y.jpg



engine : m20b25

stroke : 89.6mm ( 3.1 stroker )

rods : 135mm ( stock lenght rods )

bore : 85 mm

FSR forging, no numbers on the skirt to allow identification



Pistons are out of specs and protuding too much.



I'v contacted top end performance several times with no succes, they are ignoring me. i'v payed 1200$ for something i can't use, with no answer from the seller, not even apologies.



their last words :



Date: Tue, 1 Feb 2011 11:28:07 -0800
From: tepomar@earthlink.net
To: chris_rai@hotmail.fr
Subject: Re: Raineri christophe from france - wrongs pistons

Steve is working on this for you with JE. Steve will contact you as soon as he hears back from JE.

Thank You



For more details you can see here forums topics

http://www.r3vlimited.com/board/showthread.php?t=197513

http://www.e30tech.com/forum/showthread.php?t=104022

http://forums.bimmerforums.com/forum...2#post21482532



Please help me finding a solution.



Best regards.

[pureaudio]

Steve Nelson
President TEP Inc. dba
Top-End Performance

http://www.topendperformance.com

7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

[b*saint]

I don't know bro. For that much money you think you could deal with JE directly. Isn't that what Dado did?

[markseven]

e30tech and bf.c are now on the google results page

Steve Nelson
President TEP Inc. dba
Top-End Performance

http://www.topendperformance.com

7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

Top-End Performance, topend performance, topendperformance, top end performance

review reviews customer service

[Pinepig]

This can't be way back there on the second page.

FUCK TEP, give the man the right stuff.

[accident]

bummer :(

Steve Nelson
President TEP Inc. dba
Top-End Performance

http://www.topendperformance.com

7452 Varna Ave N.Hollywood CA 91605
818 764-1901 818 764-0155 fax
e-mail: topend@racetep.com

Top-End Performance, topend performance, topendperformance

review reviews customer service