I work for a big bank as a manager and got blasted via email by both the region manager's administrative assistant and the district operations manager.
Having worked in the banking industry for the last 15 years, I don't take eating verbal shit about customer loyalty scores too well. Every friggin day the bank branch employees need to be rated a 10 in customer service by our customers. Recent scores were not good, so they send out staff members to shop each bank branch. Last two days, Saturday and Monday, my branch received a visit with each "bank scout" says that our branch enthusiasm is flat. We are expected to scream at the top of our lungs, "HI, HOW ARE YOU! WELCOME TO (BLANK) BANK!", each employee to every customer. So if there are 5 employees, each customer should receive 5 greetings???!!! So, I get these emails stating that my branch is not good enough and that none of the employees are greeting loudly and enthusiastically.
Not enjoying eating shit pie, I blasted an email response back to defend my branch stating that there have been no customer complaints with our service and that the emails are full of lies. I am fed up with the lies and stated in the email that the bank scouts have never had to consistently say the same things because they'd never been in the same position. They want robots not people.
If they want robots let them use these:
Having worked in the banking industry for the last 15 years, I don't take eating verbal shit about customer loyalty scores too well. Every friggin day the bank branch employees need to be rated a 10 in customer service by our customers. Recent scores were not good, so they send out staff members to shop each bank branch. Last two days, Saturday and Monday, my branch received a visit with each "bank scout" says that our branch enthusiasm is flat. We are expected to scream at the top of our lungs, "HI, HOW ARE YOU! WELCOME TO (BLANK) BANK!", each employee to every customer. So if there are 5 employees, each customer should receive 5 greetings???!!! So, I get these emails stating that my branch is not good enough and that none of the employees are greeting loudly and enthusiastically.
Not enjoying eating shit pie, I blasted an email response back to defend my branch stating that there have been no customer complaints with our service and that the emails are full of lies. I am fed up with the lies and stated in the email that the bank scouts have never had to consistently say the same things because they'd never been in the same position. They want robots not people.
If they want robots let them use these:
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