Has anybody been in contact with Luke (stereoinstaller1) recentley?

[steady330]

I'm certain I was completely open minded when I sat quietly on his word for nearly four months - then communication channels became unavailable (email, text, phone - no replies in three+ weeks of trying). I could wait another four, but prepaying in Dec 2015 shouldn't mean finally receiving the product "sometime" in future out months while seeing his ads show him working full steam ahead on other work.

[Shangsta]

Ok, so it isn't perfectly centered. It looks to me like it is still perfectly usable. Bump that until Luke gets you the correct box, which he has told you he will do once he has a car to model, and he is publicly stating he will do once he has a car to model.
OR, send it back on your dime and get a refund if you're not happy with his timeline.

It sounds like Luke was going to have you throw it out once he got you the correct box. Instead, you wanted a refund.

Yes, it sucks you didn't get a perfect box the first time. I get that. But you have options. You just don't like any of them.

I recently had two different and unrelated parts fail within 18 months of installation. They both had warranties, but I had to eat shipping costs on both, plus the labor time. Guess what I did? I dealt with it. I didn't go on an internet tirade, threatening to sic my law enforcement family on someone because I felt slighted that a steering rack blew out a bushing, or a radiator cracked at a seam. You aren't dealing with Wal-Mart or Burger King, just a guy who is trying to make a product for fellow enthusiasts.

I'm sure you wouldn't launch a similar response to a big company either. It sounds like you're taking this personally, and feel like this is someone you can use your muscle to bully.

And stop insulting the people who have faith in Luke, and understand what the nature of their transactions with him are. We know he doesn't have an R&D team, lawyers, insurance, etc, so we don't expect him to conduct business like he does. I did have an issue with my order from Luke (which turned out to be no fault of his), but I stayed polite and patient, and it got sorted out easily. Luke worked with me through the process, and 3 years later I still have a product I love. I gave a fellow enthusiast the benefit of a doubt, and it worked out.
Don't paint Luke, me, or his other customers, as villains.

Edit: To be fair, I probably wouldn't be happy if I was in your shoes. I understand that it's frustrating that you didn't get the product you wanted, in the time-frame that you expected it. I do sympathize with you on that front. But the way you handled it has lost my support.

I like lukes products and own a lukebox but I cannot agree with you reasoning. If she is ok with waiting even longer for luke to locate an e46 then she will get a great product. If she is not willing to wait then Luke should send her a full refund without her having to pay shipping to return a box that was not correct. I dont care how big or small your business that is part of the cost of doing business

[StereoInstaller1]

First, you do realize that it is PayPal policy, not mine, that the customer pays return shipping, correct?

Second, the guy who started this thread still has my products and our money, how come you aren't attacking him?

[rcsoundn1]

Were did OP go?

[ThatOneEuroE30]

Were did OP go?

wondering same thing. Was gonna try and buy the center console he has for sale but am getting no response.

[agent]

Rouvld

Last Activity: 06-07-2016 08:01 PM

[StereoInstaller1]

Yup, got a crazy woman attacking me and my business personally, and the guy who has my money and my product is gone...but somehow Im the bad guy. Im the one here who is trying to fix this issue, not hiding, not backing down, either.

Don't believe it? Here is her profile, every single post she has ever made is attacking me personally and our business: http://www.bimmerforums.com/forum/me...?546679-Steady

Im gonna say this publicly: If you have something I built with my own two hands in your car and you are on her side, take it out and bash it with a sledge, I don't want you enjoying my hard work, you don't deserve it.

And no, you won't get a refund.

Luke

[Exodus_2pt0]

It's not just your hard work Luke. It's also the hard work they put in to make the money to purchase it.

Just saying.

[StereoInstaller1]

Fair enough, but shes not allowed to sabotage my business while Im attempting to fix her issue, especially if its been publicly acknowledged, especially if she is showing a pattern of harassment.

Harassment and Libel are felonies for good reason.

[rturbo 930]

I'll just leave this right here.

http://www.bimmerforums.com/forum/showthread.php?2094043-G-A-S-E3410-subwoofer-box-(The-Lukebox)&p=29191846#post29191846

The only person ripping anyone off is you: send me my product back NOW. undamaged, in resellable condition.

EDIT: the shipping is on you, as per Paypal rules.

That was two months ago. Doesn't sound like you're trying to help her. Making her pay return shipping for your mistake is not the right thing to do, and you know that.

[fresh_TD]

How is shipping on her? When you sent her the wrong product. This guys here is delusional.

Sent from my SAMSUNG-SM-N910A using Tapatalk

[StereoInstaller1]

Nonsense. I paid to send it to her: policy is if she wants a refund rather than waiting for us to resolve it, she pays, period.

Thats PayPal, not me.

Regardless of any of that, she is NOT allowed to sabotage out business.

[StereoInstaller1]

Oh, and if you don't like that policy, I suggest you not buy anything using PayPal, since you clearly do not know their rules.

[fresh_TD]

Nonsense. I paid to send it to her: policy is if she wants a refund rather than waiting for us to resolve it, she pays, period.

Thats PayPal, not me.

Regardless of any of that, she is NOT allowed to sabotage out business.

You sent her the incorrect product, knowing what she's specifically asked for. Paypal has nothing to do with the mistake you made, therefor you pay for return shipping my man. That's how you conduct business. It's not a hard concept to grasp, and if it is, then you will have a hard time staying in business.

Sent from my SAMSUNG-SM-N910A using Tapatalk

[rturbo 930]

Nonsense. I paid to send it to her: policy is if she wants a refund rather than waiting for us to resolve it, she pays, period.

And how much time should you be allowed to resolve the matter? I believe it's been four months. If it were me in her position, I'd be pretty pissed at this point with all that has happened.

+1 to Fresh TD's post above me.