Sears = Douchebags.

[Jordan]

what should you do?

accept that something you bought failed and you forgot to save the recipt and buy a new one. it sucks, but shit happens.

If it were out of warranty yeah sure.

But it is under warranty.

[The Fast One!]

yeah, that's fucked up, you should be able to get another one.

who acctually keeps receipts for that long of time, especially since you moved.

I'd try another sears or something, or then take it up with the head people.


when you called the sears back in oregon, did you ask about getting it replaced, or did they mention anything like they would replace it for you, cuz if they did then you might be able to have the manager in oregon talk to the people in texas and work it out for you.

hope you figure it out.

[88325isboy]

blow Sears up!

[boom-monkey]

Any responsable adult keeps their reciepts, sometimes you learn it the hard way.

In this case, you happened to learn the latter.

[AndrewBird]

blow Sears up!

Not a bad idea... ;)

[StereoInstaller1]

Jordan, I had much the same issue with the SAME Sears store!

They CAN look it up. They are just being lazy. Go directly to the store manager.

What I did this last time around was to offer to purchase an extended warranty...2 additional years cost me $22 or something on my DeWalt screwgun.

They gave me a full refund of my original purchase, sold me a new gun at the same price, then sold me a warranty. Total of 6 years warranty for $44, including the manufacturers.

Good luck. I am going to Corvallis next week, I could stop by the Albany store and have a "chat" with them....

Luke

[Dave]

I just got one of those same jacks - love it.

They should be able to look it up for you. Bullshit that they won't. Also, your Credit Union should be able to pull a statement for you - have you called them yet? Don;t you have a paper statement from them from last year?

[parkerbink]

Seriously if you go to the store and give them .000005% of the attitude you are capable of you will walk out with a new jack.

[nkell09]

Having worked at Sears, we could not easily pull records on cash purchases. The main customer service system had capability of researching transactions up to 2-3 years old, only if the item was purchased on credit/debit/check which required entry of the customer's address.

Sear's old return policy *was* within a "reasonable amount of time". Like many other retailers, they have now switched to a 90day (as I recall). Under their old return policy you could've returned the jack by having a discussion with a CSM or store manager.

If it was on debit, pull the statement and bring it in. You'll have a bit more leverage in forcing them to research the transaction further. You might also have luck calling the 1800 number for Sears. As a sales associate I often used the customer service hotline for information.

I would just aim for a straight up exchange... Still a tough situation, I was never fond of purchase\warranty issues.

[///M42 sport]

what model is it? I need a better jack, I was looking at the sears models.

Harbor frieght still has the 3000lb aluminum racing jack for $69, they sell a two year warranty for $20.

[Digitalwave]

Harbor frieght still has the 3000lb aluminum racing jack for $69, they sell a two year warranty for $20.

I have that jack, I paid like $80 or 90 for it on sale last summer. It's a great jack. It won't fit under my front lip/front subframe, but it fits under the frame rails on the side without driving onto anything. And my car is lower than 95% on this forum.

[parkerbink]

I'll have to go look at that jack. Harbor Freight is pretty close to L.A. in Camarillo.

[madjurgen]

if you paid for it with a cc, doesnt have to be the sears one, then they can look it up. period. end of discussion. i just did this last week.

[Jand3rson]

Harbor frieght still has the 3000lb aluminum racing jack for $69, they sell a two year warranty for $20.

Yeah, I have a Harbor Freight on the opposite end of town here, I've looked at that jack there. The guy at Sears told me that the one they sell at Harbor Freight is damn near the exact same jack.

[MR 325]

or do the shady thing. buy one, throw this in the box and be like omg it didnt work. fuck em with their own rules.

That's what I would do

If they won't honor their own warranty system, fuck 'em