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    $880 to replace exhaust hanger?

    Is it in any way possible that it would take a shop 3 hours to replace an exhaust hanger (3 hangers)? Just got charged $880, (including $120 for "diagnostic" and $120 for "lift fee"). Is this something that could plausibly be cause for complaint to local DMV/BBB?

    #2
    As a mechanic myself, that is retarded.

    120 for diagnostics and a 120 lift fee???

    Go do a different shop.

    As for the complaint, don't waste your time. It's a business, they can charge whatever they want, but it's your choice to pay it or not.
    Originally posted by wholepailofwater
    Q
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      #3
      Thanks for the confirmation—I just can't imagine how that could take 3 hours.

      They didn't give me an estimate before doing the work. When I called back, they said it was done, and that the total cost was $880. When I complained, he said "no problem, I'll just hold on to your car." My mistake was telling him that I needed it done today in order to leave town tomorrow; my regular shop was filled up.
      Last edited by jdusty4; 07-02-2019, 03:42 PM. Reason: explanation

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        #4
        Ahhh.
        Sounds like the 'desperation surcharge' has been applied to the job.

        If it's merely replacing the rubbers I would have thought a couple of hundred bucks.
        Maybe more if there's welding involved.
        E30 320i vert
        But daily drive is Volvo V60 Polestar

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          #5
          "They didn't give me an estimate before doing the work. " They saw you coming it seems, A bit dishonest, but unfortunately that's how the world is. If they did yours ASAP which required them to take someone elses off the lift, then maybe there would be a justification there for a lift charge.

          I think you should have expected to pay a preimium, but 880USD seems excessive. Getting the money back is going to be difficult with no agreed price. What you did get for free though was some lessons learnt.

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            #6
            Damn, that's highway robbery right there. Shouldn't take a competent muffler shop more than 1hr including misc welding and fabbing. Sorry they got you.
            "I'd probably take the E30 M3 in this case just because I love that little car, and how tanky that inline 6 is." - thecj

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              #7
              Dealer?

              We charge a 1hr minimum diag fee that is waived if the work is done in the shop. The hangers should be about .25-.5 each "if" they separated the costs, but that is shady when the car is already hanging on a rack. So, if they didn't waive the fee, figure 2.5hr total plus parts. If your shop is $250/hr and they are charging full retail on parts, "maybe"....big maybe.

              Sounds like they don't like repeat business.

              If it was all 3 metal hangers (two on muffler, one on trans) plus rubber bushings, parts would be high.

              What was the break down on the invoice (parts/labor)?

              We are over $100/hr as an Indy shop, local BMW is $230/hr. Can be a big spread pending location.
              john@m20guru.com
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                #8
                Actually re-read the comments after OP.

                1hr rush fee (lift fee) if they had to move a job to accommodate isn't out of the question, but at my place, would just use jack stands and a creeper (which I have been flamed by customers for doing).

                Interested in hearing more of the story...
                john@m20guru.com
                Links:
                Transaction feedback: Here, here and here. Thanks :D

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                  #9
                  Name of said shop?
                  sigpic

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                    #10
                    Ah the old BMW owner pricing. Reminds me of being told german cars require more adjustment when getting a $200 over-the-phone quote for an alignment.
                    @turbovarg
                    '91 318is, M20B25, T3/T04E 60 trim (15psi), megasquirt, coilovers, Z3 rack, cold AC
                    [b u i l d]
                    [Car of the month: April 2018]

                    0c8b7c9527af628a346878feb14bf757

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                      #11
                      If I saw a "lift fee" on my bill, I'd be tempted to walk over to the nearest lift, pull the lock, and lower any random car, and ask for a de-lift un-fee. That's retarded.

                      A "rush fee" maybe. But you would have had to pull up hot and said "I NEED THIS RIGHT NOW!!!" "I NEED EXHAUST HANGERS, and I can not wait 30 mins - I NEED THEM NOW!" - and that's never happened in the history of humanity.

                      These guys f-ed you. Welcome to NYC.
                      Originally posted by Matt-B
                      hey does anyone know anyone who gets upset and makes electronics?

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                        #12
                        I feel cheated when I have to pay the stealer fees when I'm getting covered warranty work done. I don't feel so bad now. I can only imagine the depths you're wallowing.

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                          #13
                          Yeah I’d like to know the shop too since I’m local.
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                            #14
                            In many states a written estimate is mandatory and without one the shop can go piss in the wind. I'd also check to see if a signature is required before they can perfect a mechanics lien.
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